Privacy Policy

Last updated: 30 August 2026

This Privacy Policy explains how FLINT (“FLINT”, “we”, “us”) collects, uses, shares and protects personal data when you visit our online store, place an order, reserve a product, or contact us. We act as the data fiduciary for the personal data described here.

If you do not agree with this policy, please do not use the site.

1. Information we collect

Information you give us

  • Name, email address and phone number
  • Billing and shipping address
  • Order, reservation and repair details
  • Correspondence with us, including support requests
  • Marketing preferences, where you opt in

We do not collect or store full payment card details. Card, UPI and netbanking data is captured and processed directly by our payment providers.

Information collected automatically

  • Device, browser and operating system
  • IP address, and approximate location derived from it
  • Pages viewed, referring pages and interactions with the site
  • Cookies and similar technologies, described in section 6

Information from others

  • Shopify, which hosts this store and processes orders on our behalf
  • Payment providers, who confirm whether a payment succeeded or failed
  • Logistics partners, who provide delivery and returns status
  • Analytics providers

2. How we use your information

  • To process, fulfil and deliver orders and reservations
  • To communicate with you about an order, reservation, repair or return
  • To provide customer support and handle grievances
  • To send marketing communications, where you have opted in
  • To detect, prevent and investigate fraud, abuse and security incidents
  • To improve our products, our site and our service
  • To meet legal, tax, accounting and regulatory obligations

3. Our basis for processing

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and securing the business, and compliance with applicable law. Where processing rests on consent, you may withdraw that consent at any time, and withdrawal will not affect processing carried out before it.

4. Sharing your information

We share personal data only where it is needed, with:

  • Shopify, our ecommerce platform
  • Payment gateways and financial institutions
  • Logistics, courier and delivery partners
  • Analytics, marketing and communication service providers
  • Professional advisers, auditors and insurers
  • Government, regulatory or law-enforcement bodies, where we are required to

We do not sell personal data.

5. Transfers outside India

Some of our service providers operate outside India. Where personal data is transferred outside India, we take reasonable steps to ensure it continues to be protected to the standard described in this policy and as permitted by applicable law.

6. Cookies and similar technologies

We use cookies that are strictly necessary to run the store — keeping you signed in, remembering your cart and securing checkout — alongside analytics cookies that tell us how the site is used, and, where you allow them, marketing cookies.

Most browsers let you refuse or delete cookies. Blocking strictly necessary cookies will prevent the cart and checkout from working.

7. How long we keep it

We keep personal data only as long as we need it for the purposes above, including to meet tax, accounting and warranty obligations. Order and invoice records are typically retained for eight years in line with Indian tax requirements. Marketing preferences are kept until you withdraw them.

8. Security

We use reasonable technical and organisational measures to protect personal data, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may ask us for:

  • A summary of the personal data we hold about you and how it is processed
  • Correction, completion or updating of inaccurate or incomplete data
  • Erasure of your data, where we no longer need it and no law requires us to keep it
  • Withdrawal of a consent you previously gave
  • Nomination of another person to exercise your rights in the event of your death or incapacity
  • Redressal of a grievance about how we have handled your data

To exercise any of these, write to us using the details in section 12. We may need to verify your identity first.

10. Children

This store is not directed to children under 18, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be notified on this page.

12. Contact and grievance officer

For questions, requests or complaints about this policy or your personal data, write to info@flycirova.com.

Grievance Officer: [NAME TO BE CONFIRMED]
[REGISTERED ENTITY NAME]
[REGISTERED ADDRESS], Mumbai, Maharashtra, India
Email: info@flycirova.com

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.